FAQs

Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions we receive. If you don’t see your question listed, feel free to contact us directly for more help.

General Questions

1. What is the TIGHTERMITE Stair Stepper?
The TIGHTERMITE Stair Stepper is a compact fitness machine designed to simulate stair climbing for a low-impact, full-body cardio workout. It features adjustable resistance, ergonomic handles, and a quiet operation, making it perfect for home gyms and small spaces.

2. How do I assemble the Stair Stepper?
Assembly is quick and easy! The TIGHTERMITE Stair Stepper comes with 95% pre-assembled parts. Simply attach the handlebars and LCD display using the provided screws, and you're good to go. Full instructions are included in the user manual.

3. Is the stair stepper suitable for beginners?
Yes! The TIGHTERMITE Stair Stepper is designed to be suitable for users of all fitness levels, including beginners. You can adjust the resistance to light, medium, or heavy depending on your fitness goals and experience.

Shipping & Delivery

4. Do you offer free shipping?
Yes, we offer free shipping on all orders, regardless of the order size or value.

5. How long does shipping take?
Once your order is placed, we typically process and ship it within 1-2 business days. Delivery times may vary depending on your location but generally range between 7-14 business days for domestic and international orders.

6. Do you ship internationally?
Yes, we offer international shipping. Delivery times will depend on the destination country and any customs delays.

7. Can I track my order?
Yes, once your order has been shipped, you’ll receive an email with a tracking number so you can monitor your shipment’s progress.

Payment & Orders

8. What payment methods do you accept?
We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • Digital Wallets (Apple Pay, Google Pay)

  • Bank Transfers (for select regions)

9. Is my payment information secure?
Yes! All transactions are processed through secure payment gateways with encryption to ensure your payment information is kept private and secure. We do not store any sensitive payment details on our website.

10. How can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately. We can only make changes to your order before it’s been shipped. Once your order has been dispatched, we will be unable to make changes, but we can help you with returns.

Returns & Warranty

11. Do you offer a warranty on your products?
Yes, the TIGHTERMITE Stair Stepper comes with a 1-year warranty that covers any manufacturing defects. The warranty does not cover damage caused by misuse or improper handling.

12. How do I return an item?
If you're not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund (excluding shipping costs). The product must be unused and in its original packaging. Please contact us to initiate the return process.

13. My product arrived damaged. What should I do?
We’re sorry for the inconvenience! If your product arrives damaged, please contact us within 7 days of receiving it. We’ll work with you to resolve the issue and either send a replacement or process a return.

Product Use & Maintenance

14. How do I adjust the resistance on the stair stepper?
The TIGHTERMITE Stair Stepper features 3 adjustable resistance levels: Light, Medium, and Heavy. To change the resistance, simply turn the dial near the base of the stepper to your desired level.

15. How should I maintain my stair stepper?
To keep your stair stepper in optimal condition:

  • Clean it after each use with a dry cloth.

  • Check and tighten any loose screws or bolts.

  • Periodically lubricate the moving parts for smooth operation (use a silicone-based lubricant).

  • Store in a dry, cool place to prevent rust or damage.

16. Is the stair stepper suitable for tall users?
The TIGHTERMITE Stair Stepper is most suitable for users between 5'0" and 5'7". For taller users, the stride length may feel shorter, but it can still be used effectively. If you're concerned, feel free to contact us before purchasing for further guidance.

Contact Us

17. How can I get in touch with customer support?
If you have any questions or need assistance, feel free to reach out to us at:

We’re happy to help and ensure your experience with TIGHTERMITE is a positive one!

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to contact us. We're always happy to assist you!